Todays Mood: F**king Pi**ed Off and Hot (oh and an hours pay lighter).
Well what an utter rubbish day, no seriously it has been. After being trapped on the Central Line for an hour, in a tunnel because a train broke down on the approach to Bank in front of us, it couldnt get any worse.
So what exactly happened in the tunnel I here you ask?
The driver came on the PA to say something about a Traction Problem? We were not able to move, but hopefully it would be sorted soon.
5 mins later “there is a track inspection at Liverpool St, hopefully when they are done they will switch the power back on again.â€
A further 5 mins or so later he came on to say “Ok ladies and gents, it seems that an object has fallen off the train in front of us, and we have run-over that stuff. Now we are sitting on the debris and so the power can’t be turned on, so we may have to de-train - stand by”.
I identified myself as Surface Railway Staff, which did seem to calm most people down for some reason!
I started to try and assess the situation, who was pregnant, who was elderly, who would need more care, young children, etc. I was lucky that in the carriage I was in there was only 1 elderly person which I identified would need to be looked after. I then delegated this ‘job’ to a young business like lady.
Then the power completely went, No more battery power. Yippee sitting in the dark with some tunnel lighting. Most people were calm and getting the mobile phones out so they could have light. Boy was it funny seeing people using mobiles as torches!
The PA spluttered into action again and we were told we would have to de-train towards Bank station, this confused a few people and they started asking “whats de-trainingâ€
We carried on chatting and talking about each others holidays and joking about anything that popped into our heads, just to keep everyone calm and relaxed as from my training I know that Panic is the worst thing you need when your de-training.
I saw someone in the next carriage trying to force open some doors but I don’t know if they succeeded or not.
Around 20 mins later, after being told 3-4 times that help was on the way , we were told if anyone was ill, medical staff would be coming thru the train to help.
I did see some hi-vis people coming thru the carriage which did re-assure a lot of people, One of them had a folded chair in his hands.
After a while they came back through the carriage with a woman who was in serious trouble and looked very very stressed and was definitely in a panic attack.
10 at a time we were allowed off our train and up into another train and then into Bank station platform. At this point I identified myself and assisted with the de-training of the further few carriages.
I cant remember exactly when LUL confirmed the whole train was empty as I was told to go to the surface and give a statement to LUL.
I am wondering should I try and claim the 1 hour pay back off LUL or just think ’sod it I was on free travel anyway’.
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Rest assured, your help would have been greatly appreciated, and like wise, I’m sure our help is always appreciated by “big train” people when we help your people, I know this is the case at Shenfield!
So on behalf of LU and my work mates - cheers.
Comment by Tube Dude — June 17, 2006 #
As my colleague Tube Dude has already stated, it is very much appreciated when other railway staff (LU or not) step in to assist. I can only apologise on behalf of LUL for your losing an hours pay, but you can be rightly proud of yourself for the assistance you gave which I’m sure was also appreciated by the passengers on the train who, without you, may have gone into extreme panic mode.
As a driver, it frustrates me to be held in a tunnel (or even outside between stations) for more than a few minutes, so I can only imagine how it must feel to be stuck in a tube tunnel for an hour in hot and sticky conditions.
The only thing a driver can do realistically is to try and find out information (which believe it or not isn’t always easy during an incident) and pass that on to the passengers.
Ultimately it is not our decision to detrain, although I have been tempted a few times during shutdowns. We have to wait for the Duty Ops Manager to make a decision (which as you found out sometimes takes a while) and then staff have to be sent from the nearest station to assist… If the train is crowded, the detrainment procedure can take ages as it has to be done in small groups for H&S reasons.
I hope that your journeys are a bit smoother from now on.
Comment by DistrictDriver — June 20, 2006 #