The Ticket Collector

Overhead wire problems at Grantham

17:25 Update

GNER will operate a shuttle rail service between Leeds and Doncaster departing at xx:05 past each hour up to and including 19:05.
GNER will operate a shuttle rail service between Doncaster and Leeds departing at xx:40 past each hour 17:30
GNER services will depart London Kings Cross at xx:00 and xx:30 past each hour

———-

17:15 Update
GNER tickets dated for today will be valid for travel on Saturday 29 July.

———-

16:40 Update
GNER are now advising that passengers who can reschedule their journey to an alternative date should do so.

———-

Ok so this is not FCC, but I thought it was worth a blog entry seeing as not a lot is happening on FCC today.

At Approx 13:20 I had a phonecall from Peterborough Platform saying the Overheads had failed at Grantham and that there would be a lot of GNER passengers (note your not called customers anymore) on Advance Tickets messed up.

This has also screwed up Central Trains as well.

As you can see from the Screenshot of the Internal GNER screen for Kings Cross things are pretty bad.

GNER Compensation:
1 hour or more:50% in vouchers
2 hours or more:100% in vouchers
3 hours or more:100% in cash

Central Trains Compensation:
30mins or more: 50% of the price paid for that journey (i.e. £3 on a £12 return ticket £6 on a £12 single ticket)