The Ticket Collector

FCC is the worst Operator - National Passenger Survey

The National Passenger Survey was released yesterday and it comes up with some bad reading for many of the Train Companies mentioned.

The latest survey compared the passengers satisfaction levels for individual train operating companies with the survey carried out in Spring 2006. Since 2006 four Train Companies satisfaction levels have declined significantly (First Great Western, First ScotRail, First Capital Connect and Northern Rail), and three have significantly improved (Midland Mainline, Arriva Trains Wales and Heathrow Express). Fourteen have had no statistically significant changes in their overall satisfaction results compared with Spring 2006.

• The lowest ratings for overall satisfaction were given to First Capital Connect [First Group] (71%), First Great Western [First Group] (72%), One [National Express Group] (72%), Southeastern (74%), and Silverlink [National Express Group](76%).

• The highest ratings for overall satisfaction were achieved by Heathrow Express (94%), Gatwick Express [National Express Group] (92%), Chiltern Railways (90%), Midland Mainline [National Express Group] (90%), c2c [National Express Group] (89%), and TransPennine Express [First Group] (89%).