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Its National Customer Service week and First Capital Connect are supporting it by dragging out the managers from behind their desks and ’supporting frontline staff’ by placing them on FCC stations all this week.
National Customer Service Week is taking place from 1 to 7 October. First Capital Connect is taking part through a series of special events, including Meet the Manager sessions on our trains. At larger stations customers will be able to see managers and Directors working alongside frontline staff. All managers will be easily identified by distinctive brightly coloured vests.
Come and talk to us and tell us what you think. Enter a competition to win 6 pairs of First Capital Connect tickets, just by telling us the one thing we should do to improve customer service.
We are listening….so come and talk to us.
Its one week only and until the next major disruption or the customer service week next year you will more then likley not see them again.
The Managers, from various parts of the company, will be out and about on stations. Take this chance to speak to them, and discuss anything you want. Prehaps the new Capacity Study will be what you want to chat about or the lack of seats on trains, or even what new trains we will be getting to improve Capacity.
They will be visible in pink vests with “CUSTOMER SERVICE” on the back.
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Hmm. I commute from Letchworth to KX every day on FCC (standing, mostly), and I didn’t notice this initiative, nor was it publicised on trains or stations.
Surely they weren’t hiding from the cattle (sorry, commuters)…?
Comment by Paul C — October 6, 2007 #