The Ticket Collector

NXEC takes down the wires at Biggleswade AGAIN.

What was it NX promised when they took over GNER? A new era in train travel?

Well they certainly exceeded expectations today!!

Shortly after 12pm this afternoon reports came through of several sections of the overhead wires on the ECML tripping out.

Another train was sent to investigate and reported that the wires had come down and were wrapped around an NXEC pantograph.

The Notwork Rail overhead line team gave an ETA of 1 hour to arrive to check the lines. Shortly after this the slow lines in both directions were reopened to diesel traffic at 20mph.

NX as per normal decided in their infinite wisdom that everything was hunky dory and perfect until at 13:10 they finally added a message to their website. Though what that message was is anyone’s guess as it was just blank. At 13:15 the blank message turned into something of sense.
At the time of writing this entry the website is still showing the same message timed at 13:15. Nice to see that the people at NXEC know how to update the site.
NX also refused to add extra stops on their diesel services, stating that they would run to the timetable as normal.

Buses were ordered by FCC to take passengers between Stevenage, Hitchin and Peterborough. Services towards Cambridge were not affected at first. However after a while due to the trains being in the wrong places and NXEC trains hogging up the lines other operators services were delayed and then cancelled.

Eventually the go ahead was given to allow electric trains back on the slow lines at a maximum “coasting” speed of 40mph.

Services still had huge delays, due to their being only one line working instead of two and again due to the fact that NXEC trains were hogging up the lines.

Credit must be given to First Hull Trains for having the decency to stop at the little stations on the ECML such as Arlesey when they did not have to and could have run straight through these stations. NXEC could have so easily stopped at these stations but more then likely would have stated “that they would run to the timetable as normal.”

Compensation will be paid out as below.
First Capital Connect Claim Form

• Customers delayed on First Capital Connect services between 30 and 59 minutes will receive compensation of at least 50% of the cost of a single ticket or at least 50% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or the return part of a return ticket).
• Customers delayed on First Capital Connect services over 60 will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or the return part of a return ticket).
• FCC Claim Form

NXEC Claim Form

• Customers delayed on National Express East Coast services between 30 and 59 minutes will receive compensation of at least 50% of the cost of a single ticket or at least 50% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or the return part of a return ticket).
• Customers delayed on National Express East Coast services between 60 and 119 minutes will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of either portion of a return ticket (by ‘portion’ we mean either the outward or the return part of a return ticket).
• Customers delayed on National Express East Coast services for 120 minutes or longer will receive compensation of at least 100% of the cost of a single ticket or at least 100% of the cost of a return ticket (i.e. both ways, not just one way).
• NXEC Claim Form