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The Ticket Collector

NXEC cockup continues.

March 13, 2008 on 12:04 am | In FCC, NXEC |

So another really bad day for the new owner of GNER, National Express. NXEC seems to have a serious problem at admitting when they are doing rubbish and further more pretend that everything is hunky-dory when it obviously isn’t.
Take today for example. Notwork Rail slapped 50 MPH Emergency Speed Restriction on all lines between Stevenage and Berwick. First Capital Connect knew this around 12hours before it came into effect. So it sent text messages out to all the staff pagers and mobiles. It also sent out text messages to its text alert service. It updated its website admitting a problem and possible delays THE NIGHT BEFORE.

National Express East Coast however did nothing, even though it knew of the speed restriction. It could not even be bothered to update its website. Apparently according to their customer fob-off centre they added a message at 0616 this morning. Well theticketcollector.co.uk never saw it when leaving the house this morning while checking the NXEC website. The fob-off centre goes on to say they updated it at 0900 to state delays. Well done, sod the commuters which had to be into work by 0900. But where is the amended timetable it promised? No where to be found. Good old National Express purveyors of information distribution.
AN HOUR later a major botch up of an ‘amended’ timetable was added on the National Rail website, it took NXEC until 1100 to update its website to state there even was a timetable to be downloaded, but it did not admit they cancelled half the services. At 12:45pm they admitted there was a revised timetable and half the normal services were running.
Archived ‘amended’ timetable.

As at 2000 NXEC updated the website to say they would not be running a through service from London to/from Scotland, there is no reason for this stated on the site. However National Rail states this is due to overhead wire damage at Doncaster. Why the hell can’t NXEC say this on their own site? Maybe because it was one of their trains that took the wires down in the first place?
We are still waiting for the promised amended timetable. Perhaps there is a timetable already but its not going to be made public until half way through the day or maybe NXEC are so incompetent that they cant be bothered about customers?

3 Comments

  1. On the northbound timetable what is the service for passengers at Grantham?

    They can get to London but it appears not back again!

    Comment by TrainSpotter — March 13, 2008 #

  2. And in fact they were running an occasional through service from Doncaster northbound to Newcastle and beyond. I know, I was on one.

    Comment by Adrian — March 14, 2008 #

  3. You mentioned that FCC who are so wonderful sent text messages and pager messages out to their staff, and NXEC did nothing.

    Well actually yes they did, we we’re informed of speed restrictions many hours before 9am, and yes there was a printed ammended timetable, which may not have been posted up and that was a stupid error on there part, but i remember seeing a disruption warning on the website.

    And as there were plenty of warnings of delays on the News and teletext, yes they may have fucked up but they did not just do nothing

    Comment by badwolf — March 14, 2008 #

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