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In our recent customer services survey the results have been very surprising in most senses.
Grand Central has come bottom of the list for failing to reply to any of our Emails, and for failing to even bother to send out an automated Email, but then that is not surprising considering they have yet to reply to any of our Emails. Grand Central have continued to ignore our repeated requests for comment.
First Great Western and newcomer Wrexham and Shropshire Railway came top. Each took around a day to reply in full to our Email and FGW even had JPG attachments of the relevant documents.
The full results are listed below in alphabetical order in each section, each section is listed in rank, the best section at the top and the worst section at the bottom of the page.
The Full list of companies that replied in full to our Emails and either attached or gave links to the relevant information are listed below:
The Companies that have only part answered our Email are listed below:
The Companies that have not answered our Email but have sent out an automated acknowledgement:
The Companies that have totally ignored our Email and have not even sent out an automated acknowledgement:
Readers are invited to comment and welcome to, as with all of our entries, simply click here and add your comment.
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Any opinions expressed are that of The Ticket Collector and do not necessarily reflect the opinions of any of the Train Companies mentioned, and/or other companies.
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