The Ticket Collector

Signalling Problems at Welwyn Garden City

20:20
Staff and customer update on service recovery 20:00

Moorgate to Welwyn Garden services now running to timetable

Moorgate to Hertford North services will return to timetable by 21:00

Outer suburban services will return to timetable by 22:00

Buses will continue to operate a shuttle Hertford North to Stevenage and Welwyn Garden to Stevenage until 21:00 with several buses on standby until 22:00

17:50
First Capital Connect

• 2 trains an hour will run between London Kings Cross and Peterborough at 23 and 53 minutes past the hour. These trains will stop at Finsbury Park, Stevenage, Hitchin, Arlesey, Biggleswade, Sandy, St Neots, Huntingdon and Peterborough. In the opposite direction trains will leave Peterborough at 20 and 50 minutes past the hour.
• 2 trains an hour will run between London Kings Cross and Cambridge at 06 and 36 minutes past the hour. These trains will stop at Finsbury Park, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston and Cambridge. In the opposite direction, trains will leave Cambridge at 28 and 58 minutes past the hour.
• A train service will run between Moorgate / Kings Cross and Potters Bar, replacement buses will run between Potters Bar and Stevenage.
• A limited service will run between London and Hertford North and between Hertford North and Stevenage. Passengers travelling between London and Watton-at-Stone will need to change trains at Hertford North.

National Express East Coast

• National Express East Coast services will be diverted via Hertford North, between London Kings Cross and Stevenage, this will mean trains will take up to 40 minutes longer

Hull Trains

• Hull Trains services to and from London Kings Cross are suspended.

Passengers may use First Capital Connect services between London St Pancras and Bedford and National Express East Anglia services between London Liverpool Street and Enfield Town / Hertford East

There is presently no estimated time for a normal service to resume.

17:17 Additional Internal Staff Message:
Signalling Blackout at Welwyn Garden City

No services between Potters Bar and Stevenage

Train Plan
2 trains per hour from KX to Peterborough calling at Finsbury Park, Stevenage and all stations to Peterborough. Leaving KX at xx 23 and xx 53. Leaving Pet xx 20 and xx 50.

2 trains per hour from KX to Cambridge calling at Finsbury Park, Stevenage and all stations to Royston and fast to Cambridge. Leaving KX at xx 06 and xx 36. Leaving Cam at xx 28 and xx 58

Hourly service between Letchworth and King’s Lynn and return

Booked services between Moorgate and Welwyn Garden City will start and terminate at Potters Bar.

Bus service (as at 17:00)

3 x buses operating between Stevenage to Hertford North

11 x buses en route to Potters bar and Stevenage to run a shuttle service between two stations

Staffing Plan

DELETED - SECURITY CONCERNS.

Customer Message

“Due to a complete signal blackout at Welwyn Garden, the majority of services are diverted via the Hertford Loop. A limited service will be operating between Moorgate and Potters Bar. Trains are currently unable to serve stations between Brookmans Park and Knebworth. These stations will be served by a rail replacement bus service. Severe service disruption will continue during the evening”.

Alternatives

Customers for Hertford North and Enfield Chase can use National Express East Anglia services to Enfield Town and Hertford East.

16:16 Internal Staff Message:
GN ROUTE STAFF BRIEF
SIGNALLING PROBLEMS AT WELWYN GARDEN CITY.

A complete loss of signals has occurred in the WGC area.
Inner services will be terminated and re-started at PBR. A bus shuttle service will run between PBR and SVG calling all stations. Where possible, services will be diverted via the Hertford Branch. A bus shuttle service will also run between HFN and SVG via WAS. Thameslink and Nat Ex EA will accept FCC tickets until further notice.

16:10
Signalling problems are causing disruption in the Welwyn Garden City area, between London Kings Cross and Peterborough. Because of this, there will be alterations and delays to train services.

• First Capital Connect services between London and Welwyn Garden City / Stevenage, are being diverted via Hertford North and will not stop at stations between Alexandra Palace and Knebworth
• Some National Express East Coast services will be diverted via an alternative route between London Kings Cross and Stevenage, this will mean trains will take up to 20 minutes longer

Passengers may use First Capital Connect services between London St Pancras and Bedford and National Express East Anglia services between London Liverpool Street and Enfield Town / Hertford East

There is presently no estimated time for a normal service to resume.