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A member of staff has sent us the following internal statement regarding the “Very Rare” Oyster card technical problem on Saturday.
In accordance with this sites policies we will NOT name our sources under any circumstances, so don’t even waste your time asking us who leaked it.
Oh and TheTicketCollector is still waiting for his £12 refund, which was promised by TfL to be automatically applied.
Here is the brief.
STAFF BRIEF - No. 14/08
IMPORTANT
Oyster card System Failure – Saturday 12th July 2008
Transport for London (TfL) have advised of a technical problem with the Oyster card computer system on the morning of Saturday 12th July.
As a result Oyster card readers across the TfL network, and also gates at National Rail stations that are connected to the central Prestige system, were not accepting Oyster cards for parts of the day on Saturday.
The problem has been rectified, but as a result, some Oyster cards used Saturday before 0930 on London Underground may not now be working. Customers who topped up their cards for PAYG at newsagents and other Ticket Stop locations during the day may also have been affected.
Please note the following in respect of Oyster cards that have been corrupted and no longer work:-
Customers with standard retail Oysters cards (i.e. Oyster cards issued with NO discount or concessionary travel entitlement) should be advised to go to a London Underground station for a replacement Oyster card irrespective of where the card or any Travelcard season loaded to it was issued.
Customers using pay-as-you-go (PAYG) who incurred a maximum fare during this period will be given an automatic refund via gatelines as from Tuesday 15th July, and no further action is required on the part of the customer. For all other PAYG matters resulting from the system failure, customers should be advised to contact the Oyster card helpline on 0845 330 9876 .
Freedom Pass holders should be advised to contact their London Borough for a replacement. In the meantime any corrupted Freedom Passes will be valid for travel as normal, provided of course that the expiry date on the Pass is “31 March 2010″, and it is being used by the named holder. This temporary arrangement will apply until further advice is issued.
Holders of Barclaycard OnePulse cards should be advised to contact Barclaycard for a replacement.
Holders of ‘Child’, ‘16+’, and ‘18+’ Oyster photocards should contact the Oyster card helpline on 0845 330 9876 for a replacement.
Staff Pass holders should be advised to contact their Staff office.
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That was also issued by ATOC so I would assume FCC stations within London should have received it too.
Comment by Ollie — July 16, 2008 #