The Ticket Collector

Where the hell is my refund, London Underground?

Owing to having used my Oyster card on Saturday 12th July for 3 single journeys that morning I was charged the maximum cash fare on each journey.
TfL admitted the “Very Rare” fault pretty quickly and gave everyone free travel till they fixed the fault, they also promised everyone on Pay as you go who was charged the maximum cash fare a refund automatically on Tuesday 15th July.

“All passengers who incur a maximum fare on Saturday 12 July will be given an automatic refund on Tuesday. They do not need to take any action.
“We are investigating the cause of the problem, will ensure that any necessary refunds are honoured and apologise to our passengers for any inconvenience caused.”

As of the time of this posting I am still waiting for a £12 refund as promised by the various TfL spin statements. I have phoned up the Oyster card ‘helpline’ and enquired about this, but all the moron on the other end said “It is not possible, everyone has been refunded, I do not need to check your card, Goodbye”.

When I put my card on the ticket machines at any Underground station, it comes up with “Error this card not initialised for PRESTIGE”.

As someone who has a staff discounted oystercard I belive this is the reason I have not had my automated refund. I suspect all ’standard’ Oyster cards (i.e. a card which does not have a discount on it) have been refunded.