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Due to a forecast of high tides and strong winds creating possible flood conditions, train services along the eastern coasts of England may be subject to disruption during Friday 9th November
One Railway services are suspended between Norwich and Lowestoft/Great Yarmouth. Passengers are advised there are no alternative arrangements in place and are advised not to travel. Passengers for Brundall Gardens, Brundall, Cantley Reedham, Haddiscoe,Somerleyton and Oulton Broad are advised not to travel.
We have just been informed that their are bad weather conditions expected in the next few hours. Speed restrictions are expected on some costal lines. Also be aware that poor rail conditions will cause some delays.
We are also hearing that delays are expected for tomorrow morning, we will let you know as soon as we recive the information, as this has not yet been confirmed.
GNER cancelations today:
15:30 Kings Cross (London) to Edinburgh due 20:19 - no reason given
Today on GN.
There was a broken down train between Wakefield Westgate and Doncaster.
There was a broken down GNER train in the Huntingdon Area.
There was a power supply issue to a Level Crossing between Huntingdon and Peterborough, this was causing all trains to run at a reduced cautionary speeds.
There was also signal problems in the Kings Cross approach Area.
Its National Customer Service week and First Capital Connect are supporting it by dragging out the managers from behind their desks and ’supporting frontline staff’ by placing them on FCC stations all this week.
National Customer Service Week is taking place from 1 to 7 October. First Capital Connect is taking part through a series of special events, including Meet the Manager sessions on our trains. At larger stations customers will be able to see managers and Directors working alongside frontline staff. All managers will be easily identified by distinctive brightly coloured vests.
Come and talk to us and tell us what you think. Enter a competition to win 6 pairs of First Capital Connect tickets, just by telling us the one thing we should do to improve customer service.
We are listening….so come and talk to us.
Its one week only and until the next major disruption or the customer service week next year you will more then likley not see them again.
The Managers, from various parts of the company, will be out and about on stations. Take this chance to speak to them, and discuss anything you want. Prehaps the new Capacity Study will be what you want to chat about or the lack of seats on trains, or even what new trains we will be getting to improve Capacity.
They will be visible in pink vests with “CUSTOMER SERVICE” on the back.
If you travel on the Railway without the correct ticket and dont have a vaild reason or excuse, several things could now happen to you.
If you are stopped at your final destination you could be Penalty Fared twice the single fare or £20 whichever the greater, for your complete journey.
It is an offence to provide false details, or to refuse to provide details. The maximum penalty after conviction is up to 51 weeks prison. Regulation of Railways Act 1889 as amended by Criminal Justice Act 2003
You have the right of appeal on all Penalty Fare notices, You can do this by writing to the address on the Penalty Fare notice within 21 days and stating your reasons for appeal.
You could be recommended for prosecution, a statement may be taken by the Inspector and you will be contacted by the Fraud department of the Railway Company. Maximum fine is £1,000 plus costs. Regulation of Railways Act 1889. However if you swear or are abusive to the Inspector this could increase your fine. Public Order Act
Again it is an offence to provide false details, or to refuse to provide details. The maximum penalty after conviction is up to 51 weeks prison. Regulation of Railways Act 1889 as amended by Criminal Justice Act 2003.
It is your responsiblity to purchase a ticket for the whole of your journey before you get on the train. If there is a long queue at the ticket office/ticket machine, this does not allow you to get on the train without a ticket, it is still your responsibility to allow yourself sufficient time to buy a ticket before travelling.
At stations where there is only one self-service ticket machine there is a further automatic machine called a Permit to Travel machine. This is normally located near the station entrance / exit or beside other self-service machines. You should insert the maximum number of coins you have with you into the Permit to Travel machine, up to the value of your journey. Press the button and you will be issued with a Permit to Travel. Failure to insert the maximum number of coins may lead to you being issued with a Penalty Fare or recommended for prosecution for Permit Abuse.
If their is a genuine reason for you traveling without a ticket (such as ticket machine broken or ticket office closed) then you may not be recommended for prosecution or charged a Penalty Fare, but if there is another method of payment available then you may be issued with a Penalty Fare or recommended for prosecution.
The above information is intended as a guide only and should not be regarded as a complete or authoritative statement of the law or regulations. TheTicketCollector.co.uk cannot give advice on any Penalty Fares issued and cannot help in any Penalty Fare Appeals.
Any opinions expressed are that of The Ticket Collector and do not necessarily reflect the opinions of any of the Train Companies mentioned, and/or other companies.
Programs and data held on TheTicketCollector.co.uk and systems are PRIVATE PROPERTY and are not to be copied except under our terms. Unauthorised access is prohibited and is contrary to the Computer Misuse Act 1990, which may result in criminal offences and a claim for damages.
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